Contact
FAQ
| Can I dine without an advance reservation? |
| Otowa Sansou operates strictly by reservation. Please submit your preferred date and time through our online booking portal. |
| Is dedicated parking available for dining guests? |
| We do not have dedicated parking for dining guests. If arriving by car, please utilize nearby public pay-parking lots. |
| Can we drive directly up to the entrance? |
| Private vehicles are prohibited on the waterfall path where Otowa Sansou is located. Direct driving to the main entrance is not permitted. |
| Can we arrive at the entrance by taxi? |
| Yes. We issue a special vehicle permit for taxis—please inform your driver upon boarding. (Note: During peak autumn foliage from Nov 1 to Dec 7, 10:00–16:00, strict traffic regulations prevent all vehicles from reaching the entrance.) |
| Can you accommodate dietary allergies or vegan preferences? |
| We accommodate minor allergies where possible, but cannot guarantee 100% cross-contamination-free preparations as all meals share a single kitchen. We are unable to fulfill full vegan requests or major ingredient substitutions involving primary elements like seafood. |
| Is the facility wheelchair accessible / barrier-free? |
| Due to the historical architectural structure, movement within the building requires stairs; the venue is not fully barrier-free. |
| Are baby chairs available? |
| Yes, high chairs are available. Please inform us of your request when making your reservation. |
| Can we bring young children? |
| Guests accompanied by children aged 12 and under are welcomed in our private Kaiseki dining rooms. |
| What is the age limit for the Sushi Counter? |
| The Sushi Counter is reserved for guests aged 13 and above. |
| Can we reserve the venue exclusively for a private stay? |
| Yes. Otowa Sansou hosts only one party per day. In addition to our single-party suite “Mori no Uta,” we offer a Private Villa Charter (Estate Buyout) allowing your family or inner circle to enjoy the entire venue in total privacy. |
| How do we reach the venue via public transportation? |
| Via Shinkansen (Bullet Train): From Shin-Osaka Station, take Osaka Metro to Minoh-Kayano Station (terminal stop), then approx. 7 mins by taxi. Via Air (Itami Airport): Monorail to Hotarugaike → Hankyu Line to Minoh Station. Walk 7 mins along the scenic waterfall path. Via Train (Osaka-Umeda): Hankyu Line to Minoh Station. Walk 7 mins along the waterfall promenade. |
| Is parking available for overnight guests? |
| We offer dedicated private parking exclusively for overnight staying guests. Details will be provided upon reservation. |
| Is the wedding venue exclusive to our party? |
| Yes. We host only one wedding per day, ensuring complete privacy and unhurried celebration for you and your guests. |
| What kind of wedding cuisine is served? |
| Our executive master chefs and expert sushi artisans collaborate to create authentic, celebratory Japanese Kaiseki using prime seasonal ingredients. |
| Can wedding guests and the couple stay overnight? |
| Yes. As a culinary ryokan, we offer guest suites for multi-day stay weddings starting the night before. Nearby partner inns are also available at preferential rates. |
| Can we hold formal family introductions or engagement dinners here? |
| Yes, we offer private dining suites and celebratory Kaiseki courses tailored specifically for formal family meetings (Yui/Engagement). |
| Do you accommodate small or intimate weddings? |
| Absolutely. We offer dedicated intimate wedding and family dining packages designed for smaller gatherings. |
| Can we arrange pre-wedding photo sessions? |
| Yes. We offer special pre-wedding and post-wedding photo packages framed by the changing seasons. |
| Can you assist elderly guests or those with food allergies? |
| Yes. Dietary allergies are accommodated, and gentle, refined Japanese Kaiseki is widely appreciated by senior guests. |
| Is Kimono rental, dressing, and hair/makeup available for guests? |
| Yes. Through our partner bridal boutiques, we arrange formal Kimono rentals, dressing, and professional hair/makeup for attendees. |
| Can we do online planning meetings? Can you handle rush/maternity weddings? |
| Yes. We conduct online consultations for remote clients. Our planners flexibly support maternity and short-notice weddings (past cases prepared in as little as 3 weeks). |
| What items or external vendors are restricted? |
| External bringing-in of the following is prohibited: Beverages, Floral Decor, Hair/Makeup Artists, Sound Equipment/Operators, MCs, and Photographers/Videographers. Our trusted in-house team handles every detail seamlessly. |
| How do you support guests with mobility difficulties? |
| While the renovated 100-year-old building has stairs and step thresholds, our staff proactively assists with wheelchair movement and route adjustments to minimize discomfort. |
| What are the payment terms and holding policy? |
| A deposit of ¥50,000 is due upon booking, with the remaining balance settled 5 days prior to the wedding. Tentative holds are honored for up to 1 week. |
If your question is not answered above, please feel free to reach us via the inquiry form below.
Upon submission, an automated confirmation email will be dispatched.
A dedicated representative will respond within the next business day.
Upon submission, an automated confirmation email will be dispatched.
A dedicated representative will respond within the next business day.
We kindly invite you to review these details prior to submitting your inquiry.